The Opportunity: Nominal Terms
The slowdown in nominal per-household growth within the Hispanic market (0.8% in 2025) is not necessarily negative: it creates an opening for loyalty, closer relationships, and differentiated value propositions.
Here are strategic ideas to work on and build loyalty in the Hispanic market:
- Cultural and Community Closeness Strategy
- “Authentically Latino” Programs: curate categories with authentic Hispanic products (bakery, sauces, beverages, natural cosmetics) with special in-store signage.
- Brand Storytelling: highlight the stories of Latino entrepreneurs and producers on labels, in-store materials, and digital campaigns.
- Community Events in Retail: tastings and celebrations of cultural dates (Día de los Muertos, Fiestas Patrias, Navidad Latina).
- Loyalty Through Exclusive Benefits
- Hispanic Consumer Club: a points and rewards program in partner retailers featuring Latino products.
- Cross-discounts with Remittances: e.g., “Send & Save” campaign — when you send money through a partner remittance company, you receive discount coupons on daily-consumption products.
- Personalized Offers in Retailer Apps based on ethnic preferences.
- Portfolio Innovation
- Mix of “Essential + Aspirational”:
- Essentials: rice, beans, oils, basic staples at competitive prices.
- Aspirational: single-origin coffee, natural cosmetics, premium beverages with cultural identity.
- Bridge Categories: products blending Latino identity with mainstream trends (healthy beverages, organic snacks with Hispanic flavors).
- Experiential and Digital Marketing
- Hispanic Retail Media: use owned channels like Hispanic Retail Media TV and Diario Retail for campaigns reaching the Hispanic consumer directly.
- Local Influencers: micro-influencers who recommend products on TikTok, Instagram, and Facebook.
- Bilingual Content: campaigns that naturally use “Spanglish,” connecting with younger consumers.
- Education and Added Value
- The Retail Academy: create free or discounted training programs for Hispanic families on nutrition, entrepreneurship, and household finances.
- Digital and In-Store Recipe Books: show how to use Latino products in easy, healthy, and affordable recipes.
- “Product Supporting Latino Communities” Label to generate purchase pride.
- Strategic Partnerships
- With regional retailers and Hispanic supermarkets to launch “Latino Aisle Pilots.”
- With banks and fintechs serving Hispanics to integrate consumer benefits.
- With universities and Hispanic media for positioning and social-responsibility campaigns.
Core Idea
Turn the slowdown into an opportunity to gain loyalty and trust — transforming the Hispanic consumer from an occasional buyer into a recurring buyer who feels recognized, valued, and rewarded.
6-Month Action Plan Focused on Loyalty and Growth of the Hispanic Market in the U.S. (Based on Current Nominal Slowdown)
Month 1 – Diagnosis and Preparation
- Map key retailers: identify Hispanic and mainstream banners.
- Select priority categories: rice, oils, bakery, beverages, coffee, natural cosmetics.
- Initial agreement with C&S: define the Latino portfolio to be presented as a “Latino Aisle Pilot.”
- Define database: segment consumers (loyalty cards, remittances, HRCOC surveys).
Month 2 – Pilot Launch
- “Authentically Latino” aisles in 3–5 test supermarkets.
- Community activation: tastings, promotions on cultural dates (e.g., Mexican Fiestas Patrias in September).
- HRCOC media campaign: features in Diario Retail and Hispanic Retail Media TV segments.
- Integration with remittance services (companies with active HRCOC membership): cross-promo “Send & Save” + discounts on aisle products.
Month 3 – Community Building
- Hispanic Consumer Club: pilot points program with partner retailers (e.g., every $10 in Latino products = points to redeem).
- Digital content: quick, healthy recipes with aisle products, shared on TikTok and Instagram in Spanglish.
- Local influencers: hire Hispanic micro-influencers to review products.
Month 4 – Expansion and Education
- Extend Latino aisles to 2–3 new regional chains.
- The Retail Academy workshops: nutrition, entrepreneurship, and savings for Hispanic families (in-person + online).
- Bilingual campaigns in retailers: in-store signage “Buy Latino – Support Your Community.”
Month 5 – Deep Loyalty
- Activate Latino holiday season: bakery products, traditional beverages, family dinners.
- Cross promotions: “Fiesta Latina” bundles (e.g., rice + oil + beans at a discount).
- Satisfaction survey: gather consumer feedback to adjust portfolio.
Month 6 – Consolidation and Measurement
- Evaluate KPIs:
- Increase in sales of Latino aisles.
- Number of consumers enrolled in the loyalty club.
- Engagement on social networks and digital campaigns.
- Present results with C&S and retailers: prepare a case study for national scaling.
- HRCOC institutional communication: press conference on the alliance’s impact on Hispanic consumption.
Key KPIs
- +10% rotation increase in Latino aisles within first 6 months.
- 5,000 consumers registered in the loyalty club.
- 3 digital campaigns reaching >500,000 impressions.
- 10 retailers integrated into the pilot program.
Overall Approach
- Months 1–2 → Installation and visibility.
- Months 3–4 → Community and education.
Months 5–6 → Loyalty and scaling.